It is common for people to lose their luggage while traveling, especially at airports. Other passengers also face similar issues, but now it is becoming very viral. The story behind his experience in the light hacker moment is what is making many people crazy about it. This passenger who boarded an IndiGo flight lost his luggage. He shared his “low-key hacker moment” on his Twitter account. He narrated his entire story of how he managed to get back his luggage all by himself.
The viral story:
After Nandan Kumar’s Twitter shared the story, it went so viral that the airlines responded to it. They replied to him, saying that their IT processes are entirely robust. Also, they added that the website was not compromised. Kumar, whose Twitter bio says that he is a software engineer, boarded an IndiGo flight before. He boarded from Patna to Bengaluru on March 27. During that time, he got exchanged with the scope passenger. Both of their luggage look precisely similar, and in appearance, they were tough to spot the difference.
So he contacted the customer care of IndiGo and spoke with the agents. However, the agents were unsuccessful in helping him out and could not connect him with the co-passenger. Citing privacy and data protection, the airline company did not provide him with the information or the contact details of the co-passenger. Well, he kept waiting for the call that IndiGo promised. However, when he did not receive any call, he decided to do everything himself to “take the matter into his own hands .”Kumar tried to get the details of the co-passenger.
A little bit of hacking!
He searched it from their website using the PNR on the bag tag. “So, today morning, I started digging into the indigo website trying the co passenger’s PNR, which was written on the bag tag in the hope to get the address or number by trying different methods like check-in, edit booking, update contact, But no luck whatsoever,” he tweeted. Kumar said his “dev instinct” then prompted him to press F12.
It helped him open the developer console on the IndiGo official website. Then he managed to get his co-passengers details. Also, later he got their bags swapped after meeting them in person. Kumar also tagged IndiGo in his post. The engineer suggested the airline company make their customer service more reactive to the customers. He also made a note of the leakage of sensitive data of customers. The engineer asked them to get it fixed. This post on Twitter has gotten the attention of many people around the globe.
The social media users who came across the story were left completely amazed. Also, some users who came across the report found it interesting to know about the interesting fact that he shared. Many other social media users thought that the entire incident was amusing to know about. A few people in the comment section of the post pointed out that hacking a website should not be done, and it is not correct.
— IndiGo (@IndiGo6E) March 29, 2022
